Your Privacy Matters to Us

At OUTBACK BIKE AND QUAD HIRE AND TOUR S.A., the company behind Outback Quads, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and how we safeguard your data—especially when you book one of our tours or interact with us online.

What Information Do We Collect?

We collect information when you:

• Make a reservation or request a quote

• Fill out a form on our website

• Subscribe to our newsletter

• Contact us with questions or special requests

This may include:

• Full name

• Email address

• Country of origin

• Phone number

• Travel preferences

• IP address and browser/device type

• Any message you send us

• Credit card number and expiration date (processed securely)

When booking or participating in ur tours, you may also be asked to provide:

• Emergency contact details

• Preferred language

• Details relevant to special requests or accessibility needs

Important: All credit card transactions are processed through secure, PCI-DSS-compliant third-party platforms. Outback Quads does not store full credit card numbers on its servers. Any limited payment data that is temporarily accessible is encrypted and protected by strict access controls.

You can browse our website anonymously. We only collect personal information when you choose to share it.

Why Do We Collect Your Information?

We use your information to:

• Respond to inquiries and booking requests

• Confirm reservations and coordinate logistics

• Improve our services and website performance

• Send personalized updates or promotional emails (if you opt in)

• Recommend relevant experiences based on your preferences

We do not sell your data. We only share it when necessary to deliver the service you’ve requested, or when legally required.

Cookies and Tracking

We use cookies to:

• Enhance your browsing experience

• Analyze website usage and traffic

• Deliver relevant content and offers

Our website uses CookieYes to manage cookie preferences in accordance with GDPR. You can review or update your preferences at any time through the [Cookie Settings].

Third-Party Tools We Use

To help deliver the best experience, we use:

• Google Analytics – for traffic and usage analysis

• Google Ads – for targeted advertising

• Brevo (formerly Sendinblue) or another compliant platform – for email communications

• Secure payment gateways – for handling online transactions

Each third-party provider operates in accordance with international data protection standards.

International Data Transfers

Some of your data may be stored or processed outside of Costa Rica, including in the United States. When this occurs, we use Standard Contractual Clauses (SCCs) or similar safeguards to ensure your information is handled securely and in line with GDPR requirements.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access and review your personal data

• Correct or update your information

• Request deletion of your data

• Object to or limit how your data is used

• Receive a copy of your data in a portable format

• Withdraw your consent at any time

How Long Do We Keep Your Data?

We only retain your personal data as long as necessary:

• Booking and inquiry data: up to 2 years

• Email subscriptions: until you unsubscribe

• Analytics data: typically up to 26 months, per third-party defaults

Thank You for Trusting Outback Quads

We appreciate your trust in Outback Quads. Your privacy is a priority for us, and we are committed to handling your personal information with transparency, security, and care.